Aceni – your multichannel communication platform
The complete solution for processing your bulk and ad-hoc outbound and inbound communications.
Automate, control and track documents to achieve digital transformation in weeks, not months.
Automatic processing
Manage outbound and inbound mail in one place, without any manual labour.
No license fees
Pay as you use Aceni, not per user or document click.
Early ROI
Implement Aceni in weeks not years and see returns much sooner.
Improve compliance
Meet regulatory and data protection needs with a proven UK partner.
We are proud to work with
What is Aceni?
Aceni is a powerful, agile, cloud-based multichannel communication system for outbound and inbound customer correspondence.
It works with your existing systems data without you installing extra software or paying more licence fees.
It delivers document automation by preparing physical print and mail, digital eDocuments, emails and text communications.
While it excels in streamlining outbound communications, Aceni is equally adept at transforming your inbound document handling processes.
It takes care of your response handling by receiving, scanning and digitising inbound documents and data for your teams to access this information faster.
Aceni is scalable. You choose the outbound channels and/or inbound capture options you need, and Aceni delivers multichannel customer communication more quickly, securely, and easily.
In fact, you’ll see the benefits of the automation process as soon as you start working with us and using Aceni.
With Aceni, you’ll give your customers a seamless and personalised experience, transforming the way you work and saving on document processing time and costs.
How does our multichannel communication platform work?
Aceni is flexible. You can use it to manage your entire customer or employee correspondence journey or automate processes where you need support.
Aceni automates the production and delivery of outbound multichannel customer and employee communications.
Our inbound mail services help you manage your customer correspondence needs, taking away the manual process of opening mail, sorting into document types, response capturing for physical or digital mail and digitising information for transfer to a secure online hub.
What’s more, it can take charge of your mailroom operations or assist in archiving, establishing digital vaults. Your teams and customers can access documents whenever they need, 24/7.
Aceni uses data from your existing systems
Aceni receives outbound mail data from your existing systems and applies rules and logic to automate tasks. This means it can:
- Identify how your recipient wants to receive their document and present it digitally or print and post it to them.
- Send a copy of the document automatically through the same or a different channel if your recipient doesn’t engage with the first communication.
- Create highly personalised documents by selecting appropriate letterheads, inserts and dynamic content.
- Add document controls to monitor the accuracy of outbound mail and help with data capture for inbound response handling.
What does this mean for you? By automating manual tasks, you save time and staff resources as your team will be able to focus on more high-value work.
Aceni’s multichannel communication approach
Automate & Approve
Build mailing packs to pre-agreed rules and control correspondence accuracy with advanced quality control checks on every item.
Send
Print & mail, email, text, eDocument and eForms, Aceni delivers your multichannel communication needs to reach people anytime via one or a mix of channels.
Capture
Automate the delivery of outbound mail and the response handling and capture of information from inbound paper-based documents and forms.
Track & Report
Gain insights from real-time production tracking, document engagement and detailed reports for better compliance, deliverability and cost control.
Access & Manage
Give customers and staff access to information anywhere, any time via a UK-GDPR-compliant, secure online portal.
If you think Aceni could be a perfect fit for your organisation, you can book a free demo or contact us if you have any questions.
Aceni covers all of your multichannel communication needs
A simple multichannel communication system means whether you’re communicating digitally or in print with options like hybrid mail, you control everything through Aceni.
- Easily scale printing and mailing production up or down to suit your organisation’s needs, from a single ad hoc customer letter to hundreds of thousands of bulk mailing packs.
- Ensures that online communications, documents and information are securely presented, including individual web pages or feature-rich portals, which can be viewed on any device
- Produce accessible documents in Braille, large print and suitable language and formats
Features and benefits
Take a look at Aceni’s features and benefits, and what they mean to you:
Partnering with Datagraphic’s Aceni
From the initial scope to going live and beyond, implementing Aceni is a collaborative and unified effort between you and the Datagraphic team.
We’ll work with you to realise your project ideas and organise your document automation without the disruption of new software, hardware or having to recruit additional people.
Here’s how it works:
Step one
Defining the scope
Our team will work with you to review your current document processes, systems and data, including:
- Document layouts
- Your operational and production requirements
- Identity data fields and queries
- Print and digital output channels
- Options available for incoming correspondence
Though there’s lots to review, our Aceni experts have a keen eye for detail and do this day in, day out, so you can rely on their knowledge and experience.
Step two
Implementation
We don’t do ‘off-the-shelf’; instead, we’ll set up a package of Aceni options around your specific needs.
Once implemented, you’ll have time to test and review your new multichannel communication system to make sure Aceni meets your needs.
Step three
Pre-launch and go live
And now for the best bit – the great communications that sit at the heart of everything we achieve together.
We’ll support you when it comes to telling your colleagues and stakeholders about Aceni and how to make the most of it.
And when you’re ready, we’ll agree on a go-live date and work together to achieve it.
An Aceni Implementation Journey
Watch our video to hear one of our experts talking about helping a client through their Aceni journey.
If you’d like to know more about how Aceni can work for you, book a demo.
Aceni pricing
You won’t be charged for licence fees when you use Aceni. Instead, we set the system up to suit the documents you want to automate and the distribution channels you want to use.
We’ll then agree a sensible price for the options you select so you’ll always only pay for what you use, bespoke to your needs.
